Refund policy

At Bike Central, we want you to love your purchase. We comply with the Australian Consumer Law (ACL), which provides guarantees to ensure customers are treated fairly.

Australian Consumer Law- Your Rights

Under the Australian Consumer Law, you are entitled to repair, replacement or refund if a product you purchase:

• Is faulty or unsafe,
• Is significantly different from the description or sample shown,
• Does not do what it's meant to do, or
• Is not of acceptable quality.
  

If the problem is major, you may choose a refund or replacement.

If the problem is minor, we will repair the item within a reasonable time.

Change of Mind Returns

Please choose carefully and ask us for advice before purchasing goods, as we do not offer refunds or exchanges for change of mind, wrong size, or if you simply no longer want the item. This does not affect your rights under the Australian Consumer Law. We're always happy to help you find the right product for your needs, just ask one of our friendly staff for assistance.

Conditions for Return

To process a return, please ensure:

You provide proof of purchase (e.g receipt or invoice)

• The product is returned within a reasonable time after purchase.
• The item is returned in it's original condition, with original packaging unless faulty.

Non-Returnable Items due to hygiene and safety reasons (unless faulty):

• Helmets, clothing, and gloves
• Inner tubes that have been removed from their box
• Tools
• Tyres or any parts that you have opened and attempted to fit to your bike.
• Gift cards or Vouchers

Your rights under the Australian Consumer Law are not limited by this policy.